Booking Procedure
Indonesia Travel Hub will create a custom travel itinerary to suit your personal needs. A binding contract comes into existence between us upon the receipt of any monetary payment (either as a partial payment or in full) for that itinerary. No contract will exist between the parties until such monies have been received.
If you are booking more than 90 days in advance of the date of travel, we require the payment of a minimum 25% deposit at the time of booking confirmation and the remaining balance to be paid 90 days prior to the departure date. If you are booking within 90 days of the departure date, full payment will be due at the time of booking confirmation.
If full payment is not received 90 days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in Cancellation & Refund Policy. Cancellation will be without penalty to us and we will have no further liability to you. If you have provided us with your credit or debit card details, you agree that we may use such credit or debit card details to obtain payment of any balance due by you under this agreement, unless you have specifically notified us in writing that the credit or debit card on file is not to be used for the payment of any outstanding balance.
The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by these terms and conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.
Support Policy
Customer Support Channels
We are committed to assisting our visitors promptly. For any inquiries, concerns, or assistance, you can reach out to us through the following channels:
- Email: Send an email to info@indonesiatravelhub.com.
- Phone: Call our customer support hotline at +62 123 456 789.
- Whatsapp: Chat our customer support hotline at +62 789 654 321.
Response Time
We strive to respond to all inquiries within 08.00 AM – 05.00 PM (GMT +7) during business days (Monday to Friday). Responses may take longer during weekends and public holidays.
Cancellation & Refund Policy
Cancellation of a travel must be made in writing and is effective from the date we receive the written notification. Upon cancellation, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed at a percentage of quoted price as follows:
|
Period before departure when we receive your written cancellation |
Cancellation charge per person canceling |
|
More than 90 days |
Deposit only |
|
61 and 90 days |
50% |
|
31 and 60 days |
75% |
|
30 days or less |
100% |
If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Notwithstanding the above, if we have issued airline tickets to you and you choose at any time to cancel them, then we will refund solely the amount of money we reclaim from the airline.
Disclaimer
Please note that these policies are subject to change based on updates from airlines, train operators, and local authorities. We recommend checking our website for the most up-to-date information.
